Terms of Service

Accounts and authorized use

You must provide accurate information, protect account credentials, maintain current workspace roles, and promptly report suspected unauthorized access. You are responsible for users you invite and for activity performed through your workspace.

Connected services and customer instructions

You authorize us to access, import, process, and—only when enabled and approved—change data in connected services on your behalf. You represent that you have the permissions and lawful basis required for customer, lead, call, advertising, analytics, and business data you submit. Third-party services remain governed by their own terms and can change or discontinue their APIs.

Recommendations and your control

Reports and recommendations are generated from available data and may be incomplete or incorrect. They are not legal, tax, accounting, or financial advice and do not guarantee revenue, advertising, ranking, or other outcomes. Review recommendations, budgets, targets, and provider changes before approval. You control enabled workflows, permissions, and connected accounts and remain responsible for business decisions.

Parts of the service use automated and AI-assisted analysis, and model output can be wrong, incomplete, or out of date. Everything the service produces is decision support, not a decision. Where a recommendation would change something in a connected system — including changes that affect advertising spend — it is presented for approval and executed only after a person with the right permissions in your workspace approves it, or after you have deliberately enabled an automation to act within limits you set. You are responsible for those settings, for the spend that results, and for reviewing what the service proposes before approving it. We do not warrant that automated analysis is accurate or fit for a particular decision.

Calls, recordings, and messages you send

When you connect call tracking or telephony, the service imports call records and may import or derive recordings and transcripts. You are the party that records those calls, and you are responsible for obtaining every notice and consent the law requires from the people on them. Recording law varies by jurisdiction, and several jurisdictions — California among them — require the consent of everyone on the call. We do not obtain consent on your behalf, and nothing in the service should be read as advice about whether a particular recording is lawful.

The same allocation applies to outbound communication. Where the service sends email, SMS, or other messages that reach your customers, you are the sender: you are responsible for the lawful basis to contact each recipient, for honoring opt-outs and quiet hours, and for any registration, consent, and content requirements that apply to you — including telephone-consumer, anti-spam, and messaging-registration rules. You control which outbound workflows are enabled, and any allowlists or approval gates around them.

We keep recordings and transcripts only for the periods described in the Privacy Policy and the Data Processing Addendum, and we may suspend an integration or workflow that we reasonably believe is being used without the consents this section requires.

Acceptable use

You may not use the service to:

• break law, infringe rights, or process data without authorization;
• send unlawful, deceptive, abusive, or unsolicited communications;
• bypass access controls, probe vulnerabilities, or disrupt the service;
• introduce malware or attempt to extract source code except where law permits; or
• resell or provide the service to third parties except under an agreed partner plan.

Fees, subscriptions, and taxes

Paid plans, billing periods, usage limits, and fees are shown at /pricing or in an order form. Paid plans include a 14-day trial that does not require a card and does not automatically charge you; add a payment method before the trial ends to keep paid-plan access. Subscriptions renew until canceled. Canceling through the billing portal ends access at the end of the current period. Fees are generally non-refundable except where required by law or stated in an applicable order. You are responsible for taxes other than taxes on our income. Payment processing is handled by our payment provider.

Customer data and intellectual property

You retain ownership of customer data and content. You grant us the limited rights needed to host, process, transmit, and display that data to provide, secure, and support the service. We retain rights in the service, software, designs, documentation, and aggregated or de-identified operational insights. Feedback may be used without restriction or compensation, provided it does not identify your confidential data.

Confidentiality and privacy

Each party will protect the other party's non-public confidential information and use it only for the relationship. Our processing of personal information is described in the Privacy Policy and, where we act as a processor, the Data Processing Addendum. You are responsible for notices, consents, and instructions required for personal information you place in the service.

Suspension and termination

You may stop using the service at any time. We may suspend or terminate access for a material breach, security risk, unlawful activity, nonpayment, or to comply with law. We will provide notice and an opportunity to cure when reasonably possible. After termination, access ends and data is handled under the Privacy Policy and any applicable order.

Service changes, warranties, and liability

We may improve or change the service and will use reasonable efforts to avoid material disruption. To the extent permitted by law, the service is provided "as is" and "as available," without implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation.

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenues, or data. Our aggregate liability relating to the service will not exceed the amount paid for the service during the 12 months before the event giving rise to the claim. These limits do not apply where prohibited by law or to liability that cannot legally be limited.

Changes, disputes, and contact

We may update these terms and will identify material changes with a new update date and, when appropriate, notice. The governing law and dispute forum in an applicable order control; otherwise the law and courts with jurisdiction under applicable law apply. Questions can be sent from /support or taskgeniusai@gmail.com.